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Shipping & Delivery Policy

  • All orders, which are in stock, are dispatched within 72 hours of the order placed (except weekends and national holidays).
  • The delivery may take another 1-3 days depending on the address specified for the order.
  • In case of remote areas, the orders are delivered within 7-8 business days.
  • Products booked as pre-orders will be shipped when available with priority.
  • The different statuses on My Orders are:
    • PLACED: Your order is placed
    • CONFIRMED: Your order has been confirmed
    • SHIPPED: Your item has been handed over to the courier
    • TRANSIT: Your item is in transit
    • DELIVERED: Your item has been delivered
    • CANCELLED: Your order has been cancelled
    • REVERSED: Your request to return/replace is in process
    • RETURNED: You have returned your item and received refund
    • REPLACED: Your replacement request is complete
    • UNDELIVERED: The item is returned to Sahitya Vimarsh by the courier as undelivered
  • A Customer can’t change his delivery address once the order is placed. Customer can cancel the order and placed it again.
  • Shipping and Delivery charges are particular to a product and have been mentioned on each product page. The charges will vary depending on your location, weight & volume of the product. During any promotional event or an offer, the shipping and delivery is provided free of cost for many products on Sahitya Vimarsh.
  • Sahitya Vimarsh believes in making your shopping experience perfect. However, if a customer receive an open or a tampered package, please do not accept it. Report this concern by calling us on +919310599506 within 24 hours of delivery of package. We will look at it immediately and get back to customer.
  • Our Courier partner will attempt 3 times to deliver the product. If undelivered, we will initiate refund.
  • Exceptional Cases:- Ordinarily, most orders are delivered within 5 working days across India. A maximum of 3 (three) attempts shall be made to deliver order to the end user. Should the user continue to remain unavailable after 3 (three) attempts, Sahitya Vimarsh reserves the right to cancel the order at its sole discretion. While Sahitya Vimarsh shall make reasonable endeavors in ensuring that purchased Product(s) is delivered to its users in a timely manner, delivery may be delayed because of
    • Unsuitable weather conditions;
    • Political disruptions, strikes, employee-lockouts, Govt. directed lockdowns, etc.
    • Acts of God such as floods, earthquakes, etc.; and
    • Other unforeseen circumstances.

In such events of delay, Sahitya Vimarsh shall make reasonable attempt at proactively intimating the end user by writing to end users registered email account and/or mobile number. Further, Sahitya Vimarsh shall be under no obligation to compensate the user for any mental agony or any tortuous claim that may otherwise arise because of a delay in the shipment and delivery.